Introduction
www.sfiggas.gr is an online shop selling products via the Internet created by the limited partnership called "K.SFIGGAS & CO", based at 18, Averof street, in Heraklion with VAT: 082982429, GEMI: 00077038327000, Tax Office: Heraklion and telephone service of the online store : 2810-390538.
1. SHIPPING
Shipments are executed on the same day until 14:30 (Mon - Wed - Sat) & until 18:00 (Tue - Thu - Fri) and will be sent with a courier company (Geniki Taxydromiki courier or ACS courier), to ensure faster and safer delivery of products to our customers (in 1 or 2 working days depending on the area you are in, all island destinations up to 3 days pick up at your place). In case of bank deposit, your order will not be sent until the amount is cleared in our account. Orders placed during the weekend (Saturday after 14:30) will be processed on Monday. You will be informed via e-mail about the progress of your order.
Free delivery all over Greece for orders higher than 29€.
If you purchase products for less than 29 €, shipping charges for Greece are 3.5€.
Shipments to Cyprus, Bulgaria & Romania are made exclusively by payment by card or by bank deposit (depositing the cost of the product + shipping). The shipment is made by Geniki Tahydromiki, the cost of transport is 11€ for Cyprus & Bulgaria and 10€ for Romania. The estimated delivery time is approximately (10) ten working days.
Shipments to other countries abroad are made exclusively by payment by card or by bank deposit (depositing the cost of the product + shipping). The shipment is made by ELTA (Hellenic Post) the cost of transport is 30€. The estimated delivery time is approximately (15) fifteen working days.
2. INCORRECT SHIPPMENTS
If possible pick a product different from that of your choice, you must inform us by phone or via e-mail, phone or on our address, indicated in the field "Contact Us" on our website, within 14 days of receipt. instructions will be given for the return and replacement, which will have no customer charge.
3. CHANGES
Greece
If you want to change the product you purchased and have not used it, you can contact us by phone or via e-mail on the phone or at our address listed in the field "Contact Us" on our website, within 14 calendar days of the receipt. There will be no return costs for purchases exceeding € 99, otherwise you may be charged with return costs or you may return the product with the courier company we cooperate (Geniki Taxydromiki courier or ACS courier) and we will send you back the replacement product, charging you € 10 for the return expenses. You may contact us for further proceedings, and you will have the right to choose a different product of equal or greater value product. In case the customer wants to make a change for the second time in the same product, it will bear the return and shipping costs. Otherwise the customer is not satisfied with the purchase made has not used the product and within 14 calendar days of receiving further has the right to return the product purchased and reclaim the filled price as provided the Greek legislation on consumer protection (right to withdraw from the sale to have been made).
In any case (return - exchange) the product must be accompanied by a legal document (receipt - invoice).
Cyprus
If you wish to exchange the product you have purchased and have not used, you may contact us by telephone or e-mail at our telephone number or address listed in the "Contact Us" section of our website within 14 calendar days of the receipt. You will be charged with transport costs or you have the option to send the product at our expense (with the Geniki Taxydromiki courier company we work with) and we will send you the new product with 33 euros charge, cash on delivery (22 euros to return and 11 euros to ship the new product). You can contact us for further procedures and you will have the right to choose a different product of equal or greater value from the same season as when the order was made (winter/summer). In any other case where the customer is not satisfied with the purchase he made, has not used the product and is within 14 calendar days of receipt, they have the right to return the product they have purchased and request a refund of the price paid as provided by the Greek legislation for the protection of the consumer (right of withdrawal from the completed sale) and will be charged with transport costs for the return of the product. You can send them either with any COURIER company you wish or send the product at our expense (with Geniki Taxydromiki courier) with a cost of 22 euros which will be deducted from the refund amount.
In any case (return - exchange) the product must be accompanied by a legal document (receipt - invoice).
4. DEFECTIVE PRODUCT CASE
If the product proves to be defective by the manufacturer within 60 days of purchase, and do not you repair specialist, it can be returned and become the replacement. You must inform us by phone or via e-mail to this diastima.O customer will bear return costs.
5. PROTECTION OF PERSONAL DATA - COOKIES
The information given voluntarily by the users of our website (sfiggas.gr) is kept confidential and used exclusively by our company so that users can contact our stores immediately for any queries they may have, to send information and offers for promotional purposes of our company and finally to execute any order. The processing of your personal data is governed by these terms and conditions, the relevant provisions of the Greek and Community legal framework for data protection, including the General Data Protection Regulation GDPR (2016/679) and related decisions, guidelines and regulations published by the Greek Data Protection Authority.
COOKIES
Sfiggas shoes collects information, which may include personal information, from your web browser when you use our site. We use cookies to collect this information, which may include browser type and language, operating system and system settings, country and time zone, and currency preferences.We use cookies to monitor our customers' use of our Websites, as well as to understand their preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies to obtain aggregated traffic and interaction with websites, identify trends and obtain statistics so that we can improve our Websites. There are generally two categories of cookies used on our site:
Operation: These cookies are required for basic site functionality and are therefore always enabled. They include cookies that allow our Sites to "remember" you while browsing, during a single visit or, if you so request, from one visit to another. They allow the "Shopping Cart" and "Cashier" capabilities to be available and help with security and compliance issues.Social Media and Advertising: Social media cookies allow you to connect to the social media networks you use and share content from our site on social media.
Advertising cookies (third parties): These cookies collect information to help you personalize your ads better, both on our Sites and elsewhere. In some cases, these cookies include the processing of your personal data. Rejecting such cookies may result in ads that are not relevant to you or your inability to effectively connect to Facebook, or other social media, and / or the inability to share content with you on social media.You can also enable alerts to be sent to you from your computer every time cookies are sent, or you can choose to disable all cookies. This is done through your browser settings on every web browser and device you use. Because each web browser is a little different, we recommend looking at the Help menu of your web browser to find out how to modify your cookies. If you disable cookies, you may not have access to many of the elements that make our Sites and Apps more effective, and some of our services may not work properly.
6. CARD TRANSACTION SECURITY
All card payments are processed through Alpha Bank's "Alpha e-Commerce" online payment platform and uses TLS 1.2 encryption with 128-bit Secure Sockets Layer (SSL). Encryption is a way of encoding information until it reaches its designated recipient, who can decode it using the appropriate key.