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Terms & Conditions

1. SHIPPING

Shipments of products performed the next day from the day of your order, for security reasons, and will be sent by courier company (courier), for faster delivery to your place (in 1 or 2 days depending on your location & all island destinations to 3 days delivery at your place). Orders that take place during the weekend will be processed on Monday. You will be notified by e-mail about the progress.

2. INCORRECT SHIPPMENTS

If possible pick a product different from that of your choice, you must inform us by phone or via e-mail, phone or on our address, indicated in the field "Contact Us" on our website, within 14 days of receipt. instructions will be given for the return and replacement, which will have no customer charge.

3. CHANGES

If you want to change the product you purchased and have not used it, you can contact us by phone or via e-mail on the phone or at our address listed in the field "Contact Us" on our website, within 14 calendar days of the receipt. There will be no return costs for purchases exceeding € 100, otherwise you may be charged with return costs or you may return the product with the courier company we cooperate and we will send you back the replacement product, charging you € 10 for the return expenses.  You may contact us for further proceedings, and you will have the right to choose a different product of equal or greater value product from the same season that the order was placed (winter / summer). In case the customer wants to make a change for the second time in the same product, it will bear the return and shipping costs. Otherwise the customer is not satisfied with the purchase made has not used the product and within 14 calendar days of receiving further has the right to return the product purchased and reclaim the filled price as provided the Greek legislation on consumer protection (right to withdraw from the sale to have been made).

4. DEFECTIVE PRODUCT CASE

If the product proves to be defective by the manufacturer within 60 days of purchase, and do not you repair specialist, it can be returned and become the replacement. You must inform us by phone or via e-mail to this diastima.O customer will bear return costs.

5. PROTECTION OF PERSONAL DATA - COOKIES

The information given voluntarily by the users of our website (sfiggas.gr) is kept confidential and used exclusively by our company so that users can contact our stores immediately for any queries they may have, to send information and offers for promotional purposes of our company and finally to execute any order. The processing of your personal data is governed by these terms and conditions, the relevant provisions of the Greek and Community legal framework for data protection, including the General Data Protection Regulation GDPR (2016/679) and related decisions, guidelines and regulations published by the Greek Data Protection Authority. 

COOKIES

Sfiggas shoes collects information, which may include personal information, from your web browser when you use our site. We use cookies to collect this information, which may include browser type and language, operating system and system settings, country and time zone, and currency preferences. We use cookies to monitor our customers' use of our Websites, as well as to understand their preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies to obtain aggregated traffic and interaction with websites, identify trends and obtain statistics so that we can improve our Websites. There are generally two categories of cookies used on our site:

Operation: These cookies are required for basic site functionality and are therefore always enabled. They include cookies that allow our Sites to "remember" you while browsing, during a single visit or, if you so request, from one visit to another. They allow the "Shopping Cart" and "Cashier" capabilities to be available and help with security and compliance issues. Social Media and Advertising: Social media cookies allow you to connect to the social media networks you use and share content from our site on social media.

Advertising cookies (third parties): These cookies collect information to help you personalize your ads better, both on our Sites and elsewhere. In some cases, these cookies include the processing of your personal data. Rejecting such cookies may result in ads that are not relevant to you or your inability to effectively connect to Facebook, or other social media, and / or the inability to share content with you on social media. You can also enable alerts to be sent to you from your computer every time cookies are sent, or you can choose to disable all cookies. This is done through your browser settings on every web browser and device you use. Because each web browser is a little different, we recommend looking at the Help menu of your web browser to find out how to modify your cookies. If you disable cookies, you may not have access to many of the elements that make our Sites and Apps more effective, and some of our services may not work properly.

6. CARD TRANSACTION SECURITY

All card payments are processed through Alpha Bank's "Alpha e-Commerce" online payment platform and uses TLS 1.1 encryption with 128-bit Secure Sockets Layer (SSL). Encryption is a way of encoding information until it reaches its designated recipient, who can decode it using the appropriate key.